FAQ

Q: How long does order processing take?

A: Orders are processed within 2–3 business days after payment has been confirmed. Orders are not processed on weekends or holidays.

 

 

Q: What shipping options do you offer?

 

A: We offer the following shipping options:

Economy Shipping

5–8 Business Days — $11.00

Standard Shipping

3–4 Business Days — $17.00

Express Shipping

1–2 Business Days — Price calculated at checkout.

 

Q: How can I track my order?

 

 

A: Once your order ships, you will receive tracking updates via email and through the Shop app, allowing you to monitor your package until it arrives.

 

Q: Do you accept returns or exchanges?

 

A: Due to hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on beauty, hair, cosmetic, or apparel products.

 

Q: What if my item arrives damaged or incorrect?

A: If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item so we can assist you.

 

Q: Can I cancel my order?

 

A: Orders may be canceled within 12 hours of purchase. After this time, orders may already be processed and cannot be canceled.

Q: What brands are part of Boujiee Empire?

 

 

A: Boujiee Empire includes:

Q: How can I contact customer support?

A: For questions about orders or products, please contact Boujiee Empire Customer Support through the contact form on our website.